物流政策
SHIPPING POLICY
Thank you for choosing Mattaway! We strive to provide you with the best shopping experience and ensure prompt and efficient delivery of your orders. Please take a moment to review our shipping policy.
Processing Time:
All orders are processed within 5 business days (excluding weekends and holidays) upon receiving payment confirmation.
Please note that processing time may vary during peak seasons or promotional periods. We appreciate your patience during these times.
Shipping Methods:
We partner with reliable shipping carriers to deliver your orders. The shipping method available for your order will depend on your location and the products you have purchased.
At checkout, you will be presented with the available shipping options and their respective delivery timeframes.
Shipping Costs:
Shipping costs are all calculated beforehand and included in the prices of our products.
Shipping Destinations:
If your location is not included in the available shipping destinations, please contact our customer support for assistance.
Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. This will allow you to track the progress of your package until it reaches your doorstep.
Please note that tracking information may not be immediately available or updated for certain shipping methods, especially for international orders.
Delivery Time:
Delivery times may vary depending on your location, the shipping method chosen, and any unforeseen circumstances or delays beyond our control.
Estimated delivery times for each shipping option will be provided at checkout. However, please note that these are only estimates and not guaranteed delivery dates.
Customs and Import Taxes:
For international orders, please be aware that customs fees, import duties, taxes, or other charges may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs policies vary from country to country, so we recommend contacting your local customs office or checking their website for more information.
Lost or Damaged Packages:
Mattaway is not responsible for lost or damaged packages once they have been handed over to the shipping carrier. However, we will do our best to assist you in resolving any shipping issues.
If your package arrives damaged, please document the damage and contact our customer support within 30 days of receiving the package for further assistance.
Order Modifications and Cancellations:
Once an order is placed and processed, modifications or cancellations may not be possible. If you need to make changes to your order, please contact our customer support, shop@mattaway.com, as soon as possible, and we will assist you to the best of our ability.
Returns and Exchanges:
For information regarding returns, exchanges, or our refund policy.
Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review the shipping policy periodically for any updates or modifications.
If you have any questions or need further assistance, please feel free to reach out to our customer support team. We are here to help!